Agent Hours

Reports Overview
DPQL Reference
Example Reports
DPQL Field Reference Tables
- DPQL Field Reference

in Reports Overview

Published: 16. мар 2017.|Last updated: 3. нов 2022.

The Agent hours section shows you the times of day when Agents were using the interface, for a date range you select. Active periods are marked in green.

Access this section by clicking on the ⋮ in the Navigation Panel, and selecting the Agent Hours option:

Note

This view shows you when the Agent was logged in and actively using the interface. If the Agent is logged in but not interacting (for example, they are on a phone call) that time will not be marked in green.

Helpful Unhelpful

next pageTicket Satisfaction previous pageAgent Activity

Please log in or register to submit a comment.