Automating Reporting and allow scheduling and reports sent via email - Community / Feature Request - Deskpro Support
Automating Reporting and allow scheduling and reports sent via email Finished
Is there are ways that we can automatically compile and email the status reports at a given frequency. For example, we want to know how many tickets were created; what are pending; the time response; how many got escalated, etc…
For example, I would like to be able to, at the end of the week, email everyone their helpdesk totals for the folks who don't often enter the helpdesk. For example: "As a reminder, you have 5 open tickets that are Awaiting agent".
Any update on the release of the improved reports interface. You comment on March 6th stated next few weeks. It's now May 14th. Any idea when this will be released?
Just wanted to make sure you're all aware you can now schedule emails to send reports to you team.
To do this navigate to a specific report in the reports interface. Select Edit Report > Schedule Report > Schedule this report
Here you can specify how often to run the report, the time you wish to run it and which emails you wish to send it to.
The email sent will contain a link to a read only dashboard where the recipient can view the data. This can be viewed by non-Deskpro users.
It's probably worth noting that we have another feedback request open relating to scheduling reports as CSVs so feel free to vote for that as well if it's something you'd be interested in.