Search Labels - Deskpro Support
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Deskpro Mobile App
Deskpro’s Mobile App is available on both iOS and Android. The app lets Agents view, manage and rep...
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Define default filters in mobile app
When selecting 'Tickets' in the mobile app, it defaults to 'My Team's Tickets'. I would like to be a...
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Windows 10 Mobile App
It would be great to have a native app for windows 10 mobile, since new iOS and Android apps are bei...
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Tickets filter in mobile version
In the mobile (IOS) app, the tickets always defaults to "My Team's Tickets". I would ...
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New Android App
We are working on a new Android app that has a lot more functionality and a new user friendly interf...
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DeskPro Mobile Applications
It would really be great if there was a setting on the application which allows you to set the URL a...
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Deskpro app notifications
Hi, Could you please match notification management? In the app I have to click on each notification ...
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A more mobile friendly version of live chat
We'd like a more mobile friendly version of the chat function.
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Add Priority to Android App
Priority isn't available through the Deskpro Android app. In the properties screen you can adjust de...
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Mobile version of portal does not include a "lost password" link
[mobile issue only] We have embedded our ticket form into an external website. However, when someon...
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Speech recognition & Deskpro...
Here is what the screen looks like for Deskpro on my Android phone. Wondered why speech recognition ...
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Support multi language in the mobile apps
Multi-language is currently not supported in the mobile apps. This would obviously be a useful feat...
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Improve HTML table formatting
It would be helpful if in th iOS app you could wrap text in a table. Currently, long text in <table...
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Deskpro mobile App prompt
When I get a mail on phone/iPad, when clicking on the link it open webpage, with the suggested app, ...
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Deskpro iOS App Notifications
The mobile app doesn't show that a new ticket has been logged, and it would be very useful for the a...
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Is it possible to remove or hide the default filters?
Is it possible to hide or remove some/all of the default "Awaiting Agent" filters in Deskpro? We exc...
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Chat support in Deskpro mobile app
We would like to be able to manage Deskpro live chats in the the smartphone app. Our sales people wo...
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Display status and assigned agent in the ticket list on when using the mobile app
I feel that knowing the current assigned agent and the current status the ticket is in directly from...
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Deleted agents still present inmobile app
Deleting an agent on the admin site, doesn’t affect in the mobile app. All of the deleted agent ca...
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Deskpro mobile apps should support clickable links in messages/notes
We have many use cases which depend on references to other websites. The links are currently stored ...
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Improve the display of drop-down custom fields in the mobile app
I have 3 levels of nested options for a custom field. Eg. Option A- Example 1-- Example 2---Example...
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Remove Stars on iOS App
I've noticed in the IOS app, regarding "stars", you can assign, change, but not remove. Is there a n...
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Add the option to delete ticket block the user on the mobile app
We'd like you to add the option to delete ticket and block user on your Android app. The problem is ...
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Time log and billing to the mobile apps
Adding time logs and billing to the Android mobile app
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Simplified KB interface template options
We'd like there to a simplified KB article interface template. E.g. the KB would show buttons for ea...
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Implement Sub-statuses on Mobile apps
Please implement Sub-statuses on your mobile application.