Search Labels - Deskpro Support
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I'm having trouble with emails being processed from a POP3 account
Question: Deskpro is configured to connect to a mailbox using POP3. There are two emails which appea...
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How do I set up an Outlook account as a ticket account for Cloud?
To use an Outlook.com email address to receive tickets, you will need to set up mail forwarding to y...
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I'm having trouble with emails forwarded from certain accounts not showing up in the interface
Question: When I forward emails from my personal account to the helpdesk, they are not turned into ...
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How do I view the raw email source for a ticket message?
Sometimes it is useful to view the raw message source for a ticket message that arrived via email. D...
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I'm having trouble with replies not being added to the correct tickets
Deskpro tries to match incoming emails to existing tickets based on several criteria, the most impor...
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How do I remove links to Deskpro from email notifications?
By default, if you have the Deskpro Portal enabled, user email notifications include links to allow ...
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Sending different auto-responses based on email address
Using triggers, you can customize the auto-response when a user submits a new email ticket, based on...
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I'm having trouble with an error: "550 Unable to relay"
Question: I am having an issue with outgoing emails from Deskpro via an SMTP server. The error I'm ...
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How do I make clear in email notifications to agent followers that they don't need to respond?
Question: In the email notification sent to agent, I would like to make it clear to agents who have...
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How do I set up an email account for outgoing messages only?
Most email messages sent by Deskpro are linked to a particular ticket. Some automatic emails do not...
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Ticket followers replying by email is going to the user not the agent
Question An agent who was following a ticket tried to reply by email to the agent who was assigned ...
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How can I manage validation and decryption of S/MIME encoded emails?
Context With the usage of an email certificate, you can ensure that your email communication is not...
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I'm having trouble with outgoing email
This article explains the steps you should take if email sending from Deskpro stops working or has n...
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Setting up a Custom Email Address with Deskpro Cloud
How would I use a Custom Email Address? Your Deskpro Cloud Helpdesk provides built-in Email Acco...
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How do I enable logging for incoming email processing?
If you're having trouble with the processing of incoming emails in Deskpro On-Premise, you can enabl...
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I'm having trouble receiving notification emails when I create a ticket
Note You are browsing the Legacy version of this article, for the current version see: I'm not rec...
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Why does cc'ing an agent on a ticket email create extra ticket?
Note You are browsing the Legacy version of this article, for the current version see: Adding an A...