Search Labels - Deskpro Support
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How do I set up round robin ticket assignment?
For a large helpdesk, you may want to automatically assign incoming tickets to agents. This makes it...
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Schedules
It would be very helpful if you could setup Round Robin rotation schedules. This would allow agents...
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Notify agents more clearly when a new chat has been assigned to them via Round Robin
When using Round Robin for Chat, the designated person who receives the chat in the round robin is n...
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Round Robin Cap
For the round robin feature on Ticket Assignment, is there a way to cap this at a certain number i.e...
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Round Robin Chat Assignment
We find that chat's are being missed and that if there was a round-robin chat function, we can hold ...
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Load-balanced ticket distribution
The Round Robin ticket distribution is a good start, but it falls short when you have team members t...
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Away from Desk to disable Round Robin for Agent
We have a situation where we dont want to keep logging in and out of Deskpro when a user e.g. goes t...
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Round Robin Queue outside Working Hours
If you use Round Robin based on 'User Logged In', it works great when Agents are logged in. However,...
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New Feature: Round Robins
When you're managing a busy helpdesk, sharing out the workload evenly can be vital. We've added su...