Search Labels - Deskpro Support
5 rezultatov iskanja za »Escalations«
User accounts to be disabled/deleted after a certain amount of time/specific criteria (ie. 1 year after last login)
A way (eg. escalation) for user accounts to be deleted/disabled from the system depending on a conf...
Inconsistent Conditions Between Escalations and Triggers
Update Actions and Criteria for Escalations and Triggers, so the same options are available across t...
Reverting between Ticket escalation - Ticket on hold causes error
When creating a Ticket escalation, and using the "Ticket on hold" demand, all is good. But if you ch...
Enable Escalation Trigger for Main Ticket Owner Only
Use case: send 'reminder' emails to a user about their open ticket after a certain 'awaiting user' t...
Send email to Teams as well as individuals
Would be a nice feature to be able to email specific teams rather than just the agent team or specif...