Search Labels - Deskpro Support
-
Granular Field Visibility Access in the CRM
We would like the ability to limit the visibility for agents to see fields for Organizations and Peo...
-
Custom Fields Dependent on Organization
It would be nice to be able to control which organizations see certain custom fields.
-
Multiple Organisation view access for certain Users
It would be nice for certain users to see tickets logged by other organizations. For an example, acc...
-
Hide disabled users from Agent searches
We have a lot of staff turnover at our clients businesses, so we want to disable certain users as th...
-
Printing / saving PDF of a User Record
Print a user record (or save a PDF) in the same way that a ticket or KB entry can be.
-
Parent/Child Companies
Currently a user can be a manager of a company and view the tickets via the portal. It would be goo...
-
Ability to set Parent and Child for an Organisation
At present, when viewing an organisation, you can only assign a child. It would save time & clicking...
-
More sort options in CRM/Feedback/Publish modules
The sorting abilities within the various modules leaves a bit to be desired, particularly for CRM co...
-
Make a person a manager of an organization using the API
It would be great if you could be able to make a person a manager of an organization by using the AP...
-
Suspend organisation similar to disabling a user
We'd like to be able to suspend an organisation in a similar way to how you can disable users. This ...
-
Better management of organizations and users
We have 2000+ resellers in our ERP system which are forever changed by adding new, removing old cust...
-
when merging company records, time logs are not merged
when merging company records (eg for a duplicate company name), Tickets are merged but time logs are...
-
Most used contacts option
The ability to order contacts and organisations by most used/most activity
-
A permission that allows agents to only see certain CRM usergroups
The ability to allow only certain agents can only see certain CRM usergroups. For instance, if there...
-
Title Field (Mr., Mrs., etc) Customization
Ability to customize the Title Field in CRM as per the clients, example Doctors, Sergant, Chief, Maj...
-
more triggers in CRM
Currently there is only one basic trigger on email address. If we could trigger on other fields, we...
-
CRM Listing - ability to show or hide Users set to "disabled"
Please make an option for CRM to be able to show or hide users set to "disabled" when scrolling thro...
-
Ability for organization managers to view and manage users linked to the organization on the portal
Currently you can use the 'Organization Manager' role to manage tickets linked to an organization. ...
-
Allow users under specific domains to register themselves
It would be helpful if we could enable user self-registration for specific domains. Specifically we...
-
Hiding Inactive users and organizations
It would be helpful if it was possible to hide inactive users and organisations in Deskpro. We'd li...
-
Disable at Organization Level
Currently users are disabled at a user by user level. It would be helpful for us if we could disabl...
-
Improvements to the auto-responder functionality
Improvements could include: Notifications or more noticeable indicators to highlight when a user has...
-
Disabling multiple users at once
I have an organization which we no longer support within Deskpro. However it has 906 users, so it ...
-
Update CRM Permissions
Is there a way that permissions can be updated in order to allow agents to create new tickets and ch...
-
Have user be members of multiple organizations
Allow more than one organization to be linked to a user account, in case a user is linked to more th...