Search Labels - Deskpro Support
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Show Count badges/bubbles only when > 0
I noticed it when looking at the task list. It is just an endless row of blue badges regardless of t...
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Lost focus of a tab after refresh the site
After refresh/reload the agant interface the focus gets lost from the tabs. Finding that i was wor...
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Display 'TO' recipients in the ticket messages.
Recently, Deskpro changed the way it displays CC'd recipients for each message. Since this change, t...
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Mass unfollow tickets
It would be helpful if you could unfollow tickets in bulk (through a mass action option).
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Automatically save custom field entries in the agent interface
Is it possible that when an agent chooses an option in one of the ticket fields, we no longer need t...
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Email replies to notes show as replies, want to be notes
We are looking for a way to make it so when an agent email replies to a note, the agent's reply is a...
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Let agents group their tickets by flag
The agent interface lets you group tickets by many ticket fields. Our agents would love to be able t...
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Automatic Replies
Referencing this article https://support.deskpro.com/en/kb/articles/automatic-replies-added-as-a-no...
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+ ADD button - could be smarter
I'm setting up articles in my new portal and it would be very efficient once I've navigated to Publ...
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Thumb up or like a note
it would be great if we could like or maybe dislike a note in a ticket. we often want to simply not...
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Add 'Quote last message' button into reply box.
In the reply box there is: REPLY | NOTE | FORWARD and the only way to quote is to click on the tiny...
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Users Update Their Own Address
We would like to allow users to edit their own address, PLZ, Country and city via their account on t...
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Add the ability to choose a default sub-status
Please make it possible to set the default value of Sub-status. Currently it is always "None", but I...
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Show Organisation Label in the ticket Detail
Is it possible to show the Organisation Labels in the ticket detail display options, in the agent Vi...
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Option to increase font size for agent interface and chat
I think the font sizes you guys are using for the admin/agent interface and chat are far too small. ...
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Show the ticket reference on the ticket alongside the ticket ID
At the moment it isn't possible to show both the ticket ID and ticket reference on the ticket withou...
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Agent Script support
For certain type of customers, it's great to have the ability to use agent scripts We using zingtre...
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Left Hand Side bar Scroll
I have my screen resolution set to make everything look larger. I am unable to scroll to see all of ...
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Out of office handling for agents who get assigned tickets
We've had recurring issues where an agent gets assigned something that stays untouched because they ...
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Add sub-statuses as a filter grouping option
We want you to add sub-statuses as a filter grouping option:
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Ability to choose sub-statuses when sending a reply
I'd like to be able to select a specific sub-status when sending a reply. Currently you can only sel...
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Add 'Brand' to the ticket list display options
We'd like to display the brand in the ticket list, similar to how the Department and assigned Agent/...
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Colour Code Agents
Looking to see if we can possibly get a feature where each agent and/or status has a colour that wou...
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Allow Admins to edit & delete agent IM groups
We have some Agent IM groups which were created by agents that are no longer with our company but I'...
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Add the ability to un-dock the Agent IM window
Add the ability to un-dock the Agent IM window. Currently, the Agent IM window/ modal appears in th...