Search Labels - Deskpro Support
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Adjustable column headers in agent interface
I thought that I would be able to resize the column headers on the item list pane in the agent inter...
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Additional Avatar Sources
It would be nice if all SSO / Auth apps tried sync linked profile pictures or ldap stored photos. Go...
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Add 'create feedback' on context menu from within a ticket
At the moment you can create an article if you are in a ticket, but you can't create a feature reque...
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Add a list of related articles in /kb/{article_id} to the response output
The agent frontend allows to add related articles to another article. But there is no API endpoint w...
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Ability to restrict certain agents from viewing notes
Please add the ability to restrict certain agents from seeing notes
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Start Ticket in Agent Interface via URL
Our agents frequently need to start Deskpro tickets while working in our in-house customer support a...
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Show organisation avatar in ticket
it would be nice to see the organisation avatar the same way as the user avatar is shown.
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Department Avatars are inconsistent across the helpdesk
Parent Department Avatars are shown in the side panel, but not in the department dropdown in tickets...
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Separate SLAs in Ticket overview
Please don't output all SLAs of a Ticket as one string, but rather use a comma to separate them.
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Show number of replies by Agent or by User in the ticket overview
It would be nice to be able to show the number of agent replies a ticket has (and maybe also how oft...
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Macro Action - Set No Agent Team
Please extend the "no team" option from ticket triggers to macro actions. This would be very helpful...
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Display all open tickets for organization
If the user is assigned to an organization, it would be helpful if during the ticket opening process...
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Ability to display a special note in a ticket
We would like the ability to display a highlighted, always viewable note for a ticket, user, and/or ...
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Ability to set the column width in ticket views
I would like to have the ability to set the column widths in ticket views. When adding additional co...
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IM Notification or Flags
When someone is working outside of the Agent Interface (e.g. another browser) but has DeskPRO runnin...
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Noises for notifications for tickets or IM
Feature that allows the user to turn on a visible; or Audible Notification - just like chat - when a...
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Ability to expand columns in Agent ticket grid
It would be really useful to have the ability use a double-arrow between columns to expand the size ...
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Ability to rearrange columns in Agent ticket grid using Windows drag and drop functionality
It would be nice to be able to rearrange the columns in the Agent interface by simply dragging and d...
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World Clock Widget on the Agent Interface
Hello team, Could you please add a widget or option on the Agent interface so agents dealing with d...
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Set Ticket Due Date
I would like to be able to manually set a date when a ticket is due. Sometimes we have requests that...
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Resend Message Option
By default we don't have "Email User" enabled Sometimes an agent will add a message to a ticket but ...
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Option to Show Organisation Contact Details on Person Screen
When viewing the person information screen, it would be handy to see the contact details (ie phone n...
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All fields on Ticket shown in Agent Interface without having to click on more
Please allow a user to default the top box (properties/task/time log) to be open so that the fields ...
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Agent Interface counts presented
Some agents may like to see, as it presented, the number of ticket and issue present on the system (...
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2 or more "New Ticket" Windows
We want 2 or more "New ticket" windows open with different Email/Reply/Note information. Situation:...