Troubleshooting

Restore missing default avatars

Christopher Nadeau

Objavljeno: 22. nov. 2018

0

22. nov. 2018
"401 SOAP client returned status of 401" error

Ben Henley

Objavljeno: 4. feb. 2016

0

10. nov. 2017
I renewed my On-Premise license and entered it, but Deskpro still says the license is expired

Ben Henley

Objavljeno: 1. okt. 2015

0

8. nov. 2017
Fatal Swift.php error

Ben Henley

Objavljeno: 24. jul. 2015

0

10. nov. 2017
SSL Errors during upgrade

Christopher Nadeau

Objavljeno: 14. jul. 2015

0

10. nov. 2017
Can't access /reports/ on IIS

Ben Henley

Objavljeno: 26. jun. 2015

0

9. nov. 2017
CAPTCHAs not accepting correct responses

Ben Henley

Objavljeno: 2. jun. 2015

0

{date}
Checking for mail more frequently than once per minute

Ben Henley

Objavljeno: 27. apr. 2015

0

9. nov. 2017
Using Deskpro With Galera Cluster

Christopher Nadeau

Objavljeno: 5. jan. 2015

0

10. nov. 2017
I'm having trouble with IMAP SSL certificate errors

Ben Henley

Objavljeno: 3. nov. 2014

0

14. mar. 2018
I'm having trouble with an error: "PHP IMAP extension"

Ben Henley

Objavljeno: 3. nov. 2014

0

14. mar. 2018
I'm having trouble with an error: "imap_open() error" in logs

Ben Henley

Objavljeno: 19. feb. 2016

0

14. mar. 2018
How to inspect AJAX requests with Chrome tools

Ben Henley

Objavljeno: 1. mar. 2016

1

10. nov. 2017
Why is my Deskpro On-Premise installation not accounting for daylight savings time?

Ben Henley

Objavljeno: 7. apr. 2016

0

10. nov. 2017
Providing us access to your Deskpro server that is behind a firewall (Linux)

Christopher Nadeau

Objavljeno: 20. nov. 2018

0

20. nov. 2018
How Deskpro uses POP3

Christopher Nadeau

Objavljeno: 15. avg. 2018

0

15. avg. 2018
Fixing your database schema

Christopher Nadeau

Objavljeno: 8. jun. 2018

0

11. jan. 2019
Where can I find my License Key file?

Colin Dunn

Objavljeno: 22. nov. 2017

0

1. apr. 2019
Moving from on-premise to cloud

Christopher Nadeau

Objavljeno: 19. apr. 2017

0

31. jan. 2020
How do I clean up old installations of Deskpro?

Lauren Cumming

Objavljeno: 18. nov. 2016

0

10. nov. 2017
Updates do not appear or automatic updater cannot download updates

Christopher Nadeau

Objavljeno: 6. okt. 2016

0

10. nov. 2017
Installation error during "Verifying the URL" step

Christopher Nadeau

Objavljeno: 3. okt. 2016

0

10. nov. 2017
Deskpro "server info" pages

Christopher Nadeau

Objavljeno: 16. avg. 2016

0

10. nov. 2017
Can I move from Deskpro On-Premise to Deskpro Cloud?

Lauren Cumming

Objavljeno: 11. maj 2016

0

14. mar. 2018
Making a test version of your helpdesk

Ben Henley

Objavljeno: 27. okt. 2014

0

8. okt. 2019
A user's details were changed and I don't understand why

Ben Henley

Objavljeno: 21. okt. 2014

0

{date}
License error after importing Zendesk data

Ben Henley

Objavljeno: 2. jun. 2014

1

10. nov. 2017
Using Amazon S3 for storing binary data

Christopher Nadeau

Objavljeno: 18. feb. 2014

0

9. nov. 2017
Warning emails about "cron has been active for X minutes"

Christopher Nadeau

Objavljeno: 15. avg. 2013

0

10. nov. 2017
How do I enable logging for outgoing email?

Christopher Nadeau

Objavljeno: 7. mar. 2013

0

13. mar. 2018
I get "File not found" errors when trying to download attachments

Christopher Nadeau

Objavljeno: 18. feb. 2013

0

10. nov. 2017
Disable Suhosin

Christopher Nadeau

Objavljeno: 17. dec. 2012

0

2. sep. 2014
How to debug cron

Christopher Nadeau

Objavljeno: 12. dec. 2012

0

19. nov. 2018
Disable clean URLs

Christopher Nadeau

Objavljeno: 11. dec. 2012

0

{date}
How do I disable automatic error logging?

Christopher Padfield

Objavljeno: 18. sep. 2012

0

10. nov. 2017
How do I reset an admin password in Deskpro On-Premise?

Christopher Padfield

Objavljeno: 18. sep. 2012

0

18. dec. 2018
Generating a server report file

Ben Henley

Objavljeno: 10. jun. 2014

0

6. avg. 2018
I've lost admin permissions and I'm locked out of Deskpro On-Premise

Ben Henley

Objavljeno: 26. jun. 2014

0

10. nov. 2017
502 Bad Gateway error

Ben Henley

Objavljeno: 26. jun. 2014

0

10. nov. 2017
Managing and extending your Deskpro On-Premise license

Ben Henley

Objavljeno: 16. sep. 2014

0

8. nov. 2017
How can I change the new chat notification sound?

Ben Henley

Objavljeno: 23. sep. 2014

0

9. nov. 2017
'Unable to allocate memory for pool' error

Ben Henley

Objavljeno: 15. sep. 2014

0

10. nov. 2017
I'm having trouble being locked out of my helpdesk by IP whitelisting

Ben Henley

Objavljeno: 10. sep. 2014

0

14. mar. 2018
What is Deskpro On-Premise?

Ben Henley

Objavljeno: 8. sep. 2014

0

9. nov. 2017
MySQL "writing file" error

Ben Henley

Objavljeno: 18. avg. 2014

0

9. nov. 2017
Server error messages when opening tickets, with PHP "Allowed memory exhausted" errors

Ben Henley

Objavljeno: 24. jul. 2014

0

29. maj 2019
Why do all users seem to have the same IP address?

Ben Henley

Objavljeno: 9. jul. 2014

0

10. nov. 2017
Switching from database to filesystem storage or back doesn't change database size

Ben Henley

Objavljeno: 26. jun. 2014

0

9. nov. 2017
Download errors when running from behind a proxy: internal hostname being used

Ben Henley

Objavljeno: 26. jun. 2014

0

10. nov. 2017
How do I enable logging for incoming email processing?

Christopher Padfield

Objavljeno: 18. sep. 2012

0

19. nov. 2018