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I set a static IP for my Deskpro VM, and now I can't see the portal! - Knowledgebase / Legacy: Managing Deskpro On-Premise / Installation & Upgrades - Deskpro Support

I set a static IP for my Deskpro VM, and now I can't see the portal!

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Question:

I could run Deskpro from my VM image fine until I set a static IP. Now when I go to the IP in my browser, I just see a blank window with the Deskpro favicon.

 

Answer:

This can happen if the helpdesk URL setting in Setup > Settings has not been updated.

Add /admin/ to the end of the IP address in your browser and press Enter. You will be able to see the admin interface.

Go to Setup > Settings and edit the Helpdesk URL to use the new IP address.

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