How do I assign out-of-hour tickets to a particular team? - Knowledgebase / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: How do I assign out of hours tickets to a particular team?

How do I assign out-of-hour tickets to a particular team?

Zadnjič posodobljeno: 9. jan. 2024, avtor Benedict Sycamore

Suppose you want to treat incoming tickets differently if they are created outside of working hours. In this example, we'll show how to assign them to a night shift team.

This is easy to accomplish with triggers:

Note that the "working hours" used will be those Default Working Hours in Tickets > Settings - but you could choose to specify custom hours just for this trigger.

You'd probably also want the same team to receive replies to tickets from users, not just new tickets:

Uporabno Neuporabno

32 od skupaj 57 oseb je ocenilo to stran kot uporabno.

Komentar (1)

Alberto

9 years ago

Hi and thank you for your psot, but i cannot find any entry "is outside of workingshours" in my triggers. Where do i find them, what i have to do? Thank you

Dodaj komentar

Pred objavo komentarja se moraš prijaviti.

Avtor: Ben Henley
Creation date: 8. sep. 2014
Last update: 9. jan. 2024
Publish date: 8. sep. 2014