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2

Option to update the brand of a published article or topic

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3

Display the name of linked topics to agents editing the topic when content links are being used in Guides

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24

Next reply time on an SLA

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3

1

Option to translate contents of custom "Display" field

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1

Link Glossary to Guide Topics

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2

Make it easier to add add/manage content links in Guides

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1

Call a webhook in the criteria section of a trigger

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1

Wildcards for email domain association

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1

API Regex pattern search

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3

Cursor always on top when scrolling one page further in the ticket view

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3

Add a message number to the ticket view on the customer Help Center

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5

Different captcha rules for 'guests' and 'users'

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0

IT Support Manager

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4

Sorting Macros

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8

Have all permissions disabled when creating a ticket department

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2

9

Repeating Task or Ticket

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2

57

Structured report permissions

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73

Bulk-Remove Users

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3

15

Link Articles and Guides to Ticket?

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30

Changing Type for Custom Fields

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26

Mass change ticket owner

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7

Force ticket matching on ref. code in subject

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20

Action codes for time log and billing

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34

Round Robin Permissions

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3

26

Add more date variables to make it easier to create Quarterly reports

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46

Viewing tickets from different brands through the same portal

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59

Restrict the Agent and Agent Teams that can be selected in the ticket assignment drop-down menus

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21

Share Hidden Flags

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19

Insert KB article link/content into ticket if the search is used

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21

Mass Update Existing Users Language with Trigger

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22

Show more than 50 tickets in the ticket overview

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32

more triggers in CRM

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27

Preferred Organization Language

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33

I want to be able to customize the default Follow Up action type

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27

New line in chat text

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20

Simplify the values for the built-in Timezone field

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29

Making Agent Notes more Visible in Emails

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28

Allow User to see Agents Following Ticket

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23

Pending article notifications

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37

Agent Instigated Chat

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32

Icons for brands

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21

Option to subscribe all agents to the Knowledgebase

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21

Lookup Fields and Phone Validation

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24

Edit Warning Box

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48

Username Login for Users

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24

Filter Notifications

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23

When viewing a ticket in the user portal, add option to show all messages on one page (remove pagination)

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17

Better visibility of absolute dates/times for tickets on user portal

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23

agent assign for linked tickets created from a forward

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25

Change default selection in chat dropdown?

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