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25

Add more date variables to make it easier to create Quarterly reports

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46

Viewing tickets from different brands through the same portal

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31

Restrict the Agent and Agent Teams that can be selected in the ticket assignment drop-down menus

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21

Share Hidden Flags

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19

Insert KB article link/content into ticket if the search is used

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35

Agent Avatar

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21

Mass Update Existing Users Language with Trigger

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22

Show more than 50 tickets in the ticket overview

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32

more triggers in CRM

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27

Preferred Organization Language

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33

I want to be able to customize the default Follow Up action type

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27

New line in chat text

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20

Simplify the values for the built-in Timezone field

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29

Making Agent Notes more Visible in Emails

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28

Allow User to see Agents Following Ticket

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23

Pending article notifications

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32

Icons for brands

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21

Option to subscribe all agents to the Knowledgebase

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32

Translation option for Guides

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18

Problems and incidents as a criteria in Filters

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21

Lookup Fields and Phone Validation

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24

Edit Warning Box

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28

Username Login for Users

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24

Filter Notifications

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23

When viewing a ticket in the user portal, add option to show all messages on one page (remove pagination)

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16

Better visibility of absolute dates/times for tickets on user portal

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25

Change default selection in chat dropdown?

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17

Non-agent functionality for crearting tickets from a forward

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32

Article agent permissions

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24

Ability to change the reporting widget colours

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32

Multilevel Department

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22

Ability for customers to view ticket 'Status' in the user portal

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31

Speech recognition & Deskpro...

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32

Article Permissions

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22

Feedback Form For "Helpful" Chats

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21

Increase Chat Permission Options

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16

Need more ticket metadata when clicking on customer

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21

Snippet Owner

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26

Any way to just disply the date/time on a comment

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18

Send e-mails when a community posting has x votes

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19

Allow the ability to attach multiple files at once

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34

Allow agents to add an attachment when editing an existing message/note

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25

Speeding up the loading of agent's interface

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31

Compulsory time logging

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21

Hiding Inactive users and organizations

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65

Only allow user to start chatting once agent has joined

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15

Add option for agent to resend a chat transcript to a user

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17

More specific search functionality (navigate directly to the message a searched string is contained in)

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16

Deskpro mobile apps should support clickable links in messages/notes

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15

Advanced Search for Followers and OR Function

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