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47

More "shortcuts code" in snippet

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107

Microsoft Teams Integration

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34

JIRA status category as a ticket update trigger criteria

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41

Sending more data to JIRA and vice versa

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36

Extended permission scheme for users

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24

Cascading Menus in Agent view

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28

Filtering/sorting for organization/user tickets lists

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37

Ability to find DeskPro tickets with linked JIRA issues

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39

Show Deskpro ticket status in JIRA

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32

More granular permissions for JIRA integration

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40

Being able to view critical information on an organization on a ticket

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26

Elastic search specific a a particular user/organization

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35

Use Arrow Keys to Select person in 'Find a person' interfaces

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34

Previous tickets tab

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25

Column Resizing (Agent)

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26

User-selectable Date/Time representation, and/or switch based on age

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34

Shorter log in username

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21

Message ordering in split interface to match message ordering in ticket interface

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32

Make CRM notes editable

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31

Custom Filters on Archived Tickets

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34

Searchable Glossary

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26

Auto Save Knowledge base articles

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31

Emphasize Ticket Categories/Types

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24

Insert name of Performing Agent with Variables

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30

Custom Slack message for triggers

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25

variables for agents telephone number

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31

Show Flags in list table view

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26

Customizable formatting of postal address for persons and organizations

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24

Make quick search navigatable with keyboard

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31

Make custom user and organisation fields available in list views for persons/organisations

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26

Option to have customers' timezone inherit from their organizations' time zone

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19

More positions (and other options) for the chat widget

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28

Show number of replies by Agent or by User in the ticket overview

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23

Possibility to add files to a reply or a note when they are edited (like when i create them)

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28

Real integration via plugin in CMS

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22

Internal notes/comments (only for agents) in an article.

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34

Show if message was edited

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36

Separate SLAs in Ticket overview

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32

Renaming and dating Problems after creation

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20

JIRA addon to display DeskPro-Tickets in JIRA issue

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28

Hiding the Ticket language field

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20

Visual fine tuning of Department drow down

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30

Show organisation avatar in ticket

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47

API for Satisfaction

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28

Change Date Time input format for date fields

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39

Download ticket as PDF without agent notes

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20

Improvements for the chat feature.

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25

Allow additional criteria on the default email account triggers

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129

Dark/Night mode theming?

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28

Start Ticket in Agent Interface via URL

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