Hľadaj štítky - Deskpro Support
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How do I assign out-of-hour tickets to a particular team?
Suppose you want to treat incoming tickets differently if they are created outside of working hours....
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Working Hours for ticket triggers and escalations
Currently I have triggers set up to place tickets on hold and prevent agents from escalation notific...
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Have Working Hours only as well as Total Hours accessible via Reporting
I am trying to create a report to measure the number of working hours a user has been waiting. Howev...
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System wide holiday & working hours definition
1. It would be nice to have the chance to reference to the system-wide holiday definition in ADMIN-T...
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Ability to have different working hours for different days of the week
At present in Deskpro you can set the working hours but you can only set one set of times and select...
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Round Robin Queue outside Working Hours
If you use Round Robin based on 'User Logged In', it works great when Agents are logged in. However,...
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Testing for Office Hours in Templates
There is currently no way to test for office hours in templates. This would be very useful so you co...
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Agent on vacation or out of working hours setting for agents
Could we look at creating a setting for agents to foward all tickets to another agent while they are...