Hľadaj štítky - Deskpro Support
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Enable Escalation Trigger for Main Ticket Owner Only
Use case: send 'reminder' emails to a user about their open ticket after a certain 'awaiting user' t...
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Ability to "Notify All Agents" in Triggers
Having a 'Notify all agents' option for triggers would be useful - for example when you're defining ...
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Trigger rule by number of replies on a ticket
I would like to be able to trigger an action when the number of replies exceeds certain number of re...
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Trigger for automated response emails dependant on attachment of message e.g. Outlook meeting requests
Some of our clients send Outlook meeting requests (.ica attachments) to our Deskpro instance rather ...
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Re-Order Actions On a Trigger
There is nothing more frustrating than creating a long trigger with lots of actions, then you realis...
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Send email to Teams as well as individuals
Would be a nice feature to be able to email specific teams rather than just the agent team or specif...
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Trigger criteria for null or blank
When creating a trigger if a field is optional it would be nice to be able to say If the field is nu...
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Sort Ticket History
When creating a trigger if a field is optional it would be nice to be able to say If the field is nu...
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Option to send "the user email request for feedback" only once
It would be great to maybe add a trigger condition of 'Action has not already been executed'. This w...
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Feature request: trigger on geolocation, emailcodes for users, email tab view
If possible we would like to see: - add trigger based on geo-loaction on webGUI (auto populate field...
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Request to have ticket filters similar to email triggers
I would love to see the filters have more Boolean value to them. Instead of the current: This criter...
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