Hľadaj štítky - Deskpro Support
-
Associate tickets with other organizations
We often have resellers or vendors who open tickets on behalf of our customers. This presents a prob...
-
Ticket popout feature
It would be great to be able to say double-click on a ticket and it pops out into its own window.
-
Ability to log incoming call centre tickets
We use Deskpro for a large customer base and we have a call centre that customers can call into to q...
-
Include cc'd participants in the ticket PDF download and Print copy
My Agents are trying to download some tickets as a PDF, however the problem is we cannot see who ar...
-
Add the person who called the print functionality to the printout
When using "Actions → Print" or "Actions → Download PDF" the content should show a "Printed by" or "...
-
Order ticket according to the date of the last modification
It would be very useful if there would be an option for ordering tickets according to the date of t...
-
Attached files to a ticket can’t opened in Apple Mail and IOS mail
After sending out a ticket with attached files to a user / customer, in several cases our clients co...
-
Different ticket defaults for departments
Currently the ticket default settings are global. It would be helpful if we could vary defaults for...
-
Close Ticket through email
Is there any way to provide an option button to allow users to close tickets through email?
-
Show who is the main recipient of a Users message
When a user A replies to a ticket and marks User B as a cc'd recipient and the main recipient of the...
-
Update ticket properties from variable in email text/body
Sometimes, it is useful to create tickets from 3rd party services which don't allow you to customize...
-
Add ability to change "Open Tab" default on new tickets
I would like it if I could change it so that the Open Tab option defaulted to unchecked when creatin...
-
Add a setting to require users to provide a comment in the satisfaction survey
We want to customize the satisfaction survey so that if a user/customer gives negative feedback (unh...
-
Ticket Print Out
Is it possible to change the formatting and content of the ticket printout when you print or downloa...
-
Ticket's Dropdown Options
Clicking on one of the tabs we get a drop-down list which offers us closing and reopening tabs only ...
-
Add Organization to User when Created from Ticket
When creating a new ticket, if you choose to create a new user, then it is only after the ticket and...
-
Cannot create multi-level lists
We'd like to be able to add multi-level lists in our replies. It is currently possible to add a numb...
-
DKIM signing not works
All outbound emails signed only with deskpro domain key, while customer domain key not used (despite...
-
Group Tickets by Brand
Would it be possible to include the “Brand” into the main ticket list as an option to add a column a...
-
Add last reply as a display option for the ticket list view
We'd like it to be possible to show part of last message in a ticket within the ticket list view det...
-
Auto-close incident when all associated tickets are resolved
We use the Problems & Incidents feature in DeskPro and we noticed that, when there are no more open ...
-
Individual Ticket Refresh
Possibility to have refresh option only for one tab by chance. - Now we can refresh the whole page o...
-
Add 'Quote last message' button into reply box.
In the reply box there is: REPLY | NOTE | FORWARD and the only way to quote is to click on the tiny...
-
Filter Order and Re-Order
I like the re-ordering of the "All Filters" list in Admin, but when I select the "Agent Filters" or ...
-
Add the ability to choose a default sub-status
Please make it possible to set the default value of Sub-status. Currently it is always "None", but I...