Hľadaj štítky - Deskpro Support
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How do I hide the 'contact us' tab on the front portal page?
We get a lot of portal modification questions, and this one is a very simple modification that we ar...
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Make sort order and pre-select configurable in user's ticket overview
We’d like to configure the default values for the preselected view (in the dropdown) and the sort or...
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User Portal Search by Ticket ID
Recently, we referenced on an invoice a Ticket ID in our help desk system that had a lot of billing ...
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Allow embedding of videos
We use screencasts extensively for documentation purposes and to allow customers to share a walkthro...
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Parent/Child Companies
Currently a user can be a manager of a company and view the tickets via the portal. It would be goo...
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Show number of replies by Agent or by User in the ticket overview
It would be nice to be able to show the number of agent replies a ticket has (and maybe also how oft...
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Show total no. Open tickets rather than Total tickets for users
Currently it shows total tickets when a user logs into the user portal but could be beneficial to ju...
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User Dashboard on user portal
A user dashboard would be a nice feature to have. When users log in, they can get an overview of the...
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cc: Field in User Interface Should Accept Semi-Colon as well as commas
When submitting a help desk ticket in the user interface, and adding multiple cc: participants, user...
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Add ability to automatically login the user with an link and token
It would be great if a user could click on a link to login E.g https://helpdesk.example.com/de/ticke...
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Ability to disable Your Account feature from the portal
All of our Deskpro users come from Active Directory via import and password authentication is also a...
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Negative rating requires comment
Enable the requirement of a text comment, in case of a negative rating (articles/downloads)
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Customer Reports
Customers would like to run some reports like ticket history billing report and a few reports like t...
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Users with spaces in last name not displayed properly on User Portal
When a user has a space in their last name, let's say for instance, Vincent van Gogh, the user's nam...
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Show support hours and current time on portal
It would be great if we could prominently display the hours that support is provided between, and th...
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Stats for end users about the quality of support provided
It will be great to be able to publish a widget on the portal website with some stats. Like the aver...
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Sort order and first and last buttons
Please put a field on the user interface that is only visible to organization managers. Maybe a chec...
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Mobile version of portal does not include a "lost password" link
[mobile issue only] We have embedded our ticket form into an external website. However, when someon...
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Make display fields translatable
Currently it's not possible to translate display fields. This would eb a really useful feature for ...
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Allow setting the main font family
Add a font family setting to replace the default font in the theme, rather than just the Sans Serif ...
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Have the ability to pre-select and hide parent departments so only child departments are visible on ticket submission form
The ability to not have parent departments visible if you always want that to be the selected depart...
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Ability to resize the subject section column
Currently it only displays the first 20 or so characters. I have to click the ticket to identify wha...
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Ability to change message order and date view in the helpcenter
Would like it to be an option for the user to change the message order-ie. to be able to choose whet...
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Viewing tickets from different brands through the same portal
We have some users with tickets assigned to multiple brands. In some instances we would like users ...
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Better visibility of absolute dates/times for tickets on user portal
On the user portal the date when a message was received is displayed, but in relative time (e.g. x h...
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When viewing a ticket in the user portal, add option to show all messages on one page (remove pagination)
Our customers would prefer to be able to see all ticket messages on one page when viewing their tick...