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How do I debug an authentication app on Deskpro On-Premise? - Databáza znalostí / Legacy: Managing Deskpro On-Premise / Troubleshooting - Deskpro Support

How do I debug an authentication app on Deskpro On-Premise?

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Question:

I'm trying to set up an authentication app and I'm having trouble getting it to work. Is there any debugging information available?

 

Answer:

in Deskpro On-Premise, you can enable extra logging to help diagnose authentication problems.

 

1. Edit config/advanced/config.logs.php file and append the following line to the file:

$LOGS_CONFIG['enable_usersource_log'] = true;

 

2. Try logging in via the affected authentication app so that any error is logged.

 

3. In your Deskpro directory, the log is located in var/logs/usersource_log.log

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