Skip to main content

Notify agents more clearly when a new chat has been assigned to them via Round Robin - Spätná väzba / Feature Request - Deskpro Support

20

Notify agents more clearly when a new chat has been assigned to them via Round Robin Collecting Feedback

When using Round Robin for Chat, the designated person who receives the chat in the round robin is not hearing ringing or having the dialog box pop-up.  This means that they don't always notice when a new chat has been assigned to them and this impacts our ability to answer active chats in a timely manner.


We'd like there to be a more obvious notification for the agent when chats are assigned via Round Robin.

Pridať komentár

Please log in or register to submit a comment.

Need a password reminder?