"Save Note as Awaitin Agent" as it says here: https://support.deskpro.com/en/news/posts/new-feature-start-a-ticket-with-an-agent-note
Hi Markus, I’m just reaching out as we are doing a review of open bug reports in Deskpro since the release of Deskpro Horizon. I’ve taken a look into this issue regarding creating a new ticket with a note and I can see this has now been fixed. I’m very sorry for the delay in providing an update here. We have since implemented weekly release cycles and reviews to ensure you are always up to date.