Deskpro Android Application - BETA Release
As this is an initial BETA release, the application has not yet been officially released onto the Google Play Store, as we are giving you exclusive access to the application before its public release.
Special APK Installation Instuctions: http://www.wikihow.tech/Install-APK-Files-on-Android
This is very straight forward, and is as simple as following this download link, and clicking on the APK file once downloaded onto your device. It will then automatically install this.
BETA changelog:
- 2017-07-03 - Original Release
- 2017-07-04 - New APK, Improvements to compatability with older devices/versions and login improvements.
- 2017-07-24 - New APK, Functionality improvements, bug fixes, increased compatability with versions of DesKPRO
- 2017-08-01 - New APK, improvements to snippets searching, backend refactor of authentication process to tackle login errors and issues.
- 2017-08-14 - New APK, Improvements to snippets and macros, snippet variables, shortcodes, longpress/mass-actions improvements.
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New Android Application
We are pleased to announce the private release of the much anticipated new DeskPRO android application, suitable for mobile and tablet devices. This is the first BETA version of the application we are releasing, so not all functionality has been added, however we are very excited with the new and improved features, so want to share this with you, and get your feedback right away!
Download it here: https://play.google.com/store/apps/details?id=com.deskpro.android
What do we have to offer?
The new seamless interface will allow you to easily manage your helpdesk and workflow from any location, with the ability to change the status, urgency and assignment of a ticket in a few swipes. No need to jump onto a computer, or scramble to let a colleague know about a ticket, send it straight over!
A speedy and simple response management interface, with automatic signatures, and easy access to all your existing snippets, to effortlessly manage your support queue on the go. Your customers need not know you are not in the office, you can manage full and professional responses from anywhere!
Full access to your CRM and custom fields on the go. We understand how important it is for you to keep fully engaged with your customers, and to access specific information. With the new application, you will never be left in the dark while on the move again, with full access to each users and organizations CRM information, and visibility and control over all custom ticket fields.
What are you waiting for?
Listed above is just the tip of the iceberg in new features and functionality we are rolling out at DeskPRO. Install this APK now by following the instructions below:
https://support.deskpro.com/en_GB/downloads/files/deskpro-beta-android-app/download
As this is an initial BETA release, the application is not yet on the Google Play Store, so it will take a minute or so to install manually. This is a very easy process, more information here:
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