Search Labels - Deskpro Support
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Quick Actions for Compact ticket list view
The new quick reply looks very helpful, but I have noticed it does not work in the compact list view...
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For the built-in “Product” ticket field, allow “Only enable agent validation when the ticket is being resolved?”
For the built-in Product ticket field, is it possible to set the field to Only enable agent validati...
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More conversation in linked tickets created
It would be very useful to be able to create a linked ticket including not only the first user messa...
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Allow us to send a CC to additional emails on the account
Allow us to send a CC to the second (or third, fourth, etc.) e-mail address on the same Deskpro acco...
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Provide a way to record notes in a new ticket
Provide a way to record notes in a new ticket without having to create and then convert a message to...
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Allow for “Internal Only Tickets”
Allow for “Internal Only Tickets”. Tickets assigned to a user (email) but which the customer never s...
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Allowing for text to be added above Reply Line
For instance right now you can add Custom HTML to be inserted in the subject or the body of an e-mai...
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Allow agent filtering on Ticket Satisfaction reports
Can't seem to see a way to filter Ticket Satisfaction by agent or team. We have 100 agents over 9 d...
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Adding a drop down for user CC selection when creating a ticket
I am aware of the Manager feature and have also added the CC option to the ticket entry for our end ...
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Include Full Date Instead of "x days ago" on tickets
Us techies prefer as much data as possible at our finger tips to save precious time. I'm imagining a...
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Would like more settings on ticket archiving
Is it possible to have some more settings on ticket archiving? We have perpetual tickets for in-hous...
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Allow the use of variables in signatures.
Often I find myself in need of typing a "Hello John Doe, thank you for the inquiry." Would be neat i...
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Ticket locked information to be smaller
When the ticket is locked, the red banner takes up about 1 inch (height) of screen. This is very val...
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Transfer article comment to ticket queue
When a comment is left on the article/download board, you have no other option but to reply to the u...
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Condensed view of Ticket & messages in Agent Interface
One column and two column are fine but neither gives me a view where I don't do a lot of vertical sc...
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Agent Unable to Set Language on New Ticket
If an agent create a new ticket (to send an email to a user - the first email in the chain), when th...
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E-mail agent reply template check ticket status
When replying to a customer, you can choose Resolved and Awaiting agent. If your system is using the...
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Display Ticket ID on Linked Tickets List
Subject says it all.
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Auto Save for creating new ticket
One of our agent wrote about more than 100 line and when internet discounted and reconnect again all...
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Update ticket properties from variable in email text/body
Sometimes, it is useful to create tickets from 3rd party services which don't allow you to customize...
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Option to display additional user/organization details within the new ticket form when an agent is creating a new ticket
When creating a new ticket in the agent interface, after selecting a user, some user information is ...
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Add ability to change "Open Tab" default on new tickets
I would like it if I could change it so that the Open Tab option defaulted to unchecked when creatin...
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In Ticket's, in Awaiting Agent, Unassigned never shows a count of Unassigned tickets
While getting 5 new agents up to speed all looked at the unassigned in this section and didn't find ...
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Associate tickets with other organizations
We often have resellers or vendors who open tickets on behalf of our customers. This presents a prob...
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Any way to just disply the date/time on a comment
Is there a way to edit the appearance of date reporting on ticket comments? I just want the date/tim...