Installation & Upgrades
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I bought a license but entering the code into my On-Premise demo does nothing
Published: Oct 1, 2015
0Jul 30, 2021 -
Running Deskpro On-Premise from a virtual machine image
Published: Jul 9, 2015
0Nov 9, 2017 -
Data directory is not writable on Windows
Published: Jul 14, 2015
1Nov 9, 2017 -
Data directory is not writable on Linux
Published: Jul 14, 2015
0Nov 9, 2017 -
php.ini changes aren't working
Published: Jul 14, 2015
0Nov 10, 2017 -
“Existing tables were detected in your database” error
Published: Jul 14, 2015
0Nov 10, 2017 -
Data directory is not writable even after chmod
Published: Jul 15, 2015
0Jul 3, 2019 -
Automated install on clean Ubuntu, Debian or CentOS
Published: Aug 3, 2015
0Nov 9, 2017 -
403 Forbidden error only on the user portal
Published: Jul 21, 2015
0Nov 9, 2017 -
I can't see the web interface using the VirtualBox VM
Published: Aug 14, 2015
0Nov 10, 2017 -
Do I need to reinstall On-Premise when my trial ends?
Published: Aug 14, 2015
0Jun 13, 2022 -
Do you charge for updates to Deskpro?
Published: Aug 17, 2015
0Jun 13, 2022 -
What do you charge for maintenance?
Published: Aug 17, 2015
0Jun 13, 2022 -
Can't access /reports/ on IIS
Published: Jun 26, 2015
0Nov 9, 2017 -
I set a static IP for my Deskpro VM, and now I can't see the portal!
Published: Oct 30, 2015
0Nov 10, 2017 -
What account details do I use with the VM 'Login to server' option?
Published: Oct 30, 2015
0Nov 10, 2017 -
Why I can't I see the automatic update button on the admin home screen?
Published: Nov 20, 2015
0Nov 9, 2017 -
Where do I find an installation guide for my platform?
Published: Nov 26, 2015
0Nov 9, 2017 -
Missing MSVCR DLL error when trying to install
Published: Dec 4, 2015
0Nov 9, 2017 -
"MISSING: /dev/bin" errors
Published: Dec 11, 2015
0Nov 10, 2017 -
Uploading attachments larger than 20M on automated script installation
Published: Jul 13, 2016
0Nov 10, 2017 -
How to license a new Deskpro on-premise installation
Published: Nov 23, 2017
0Apr 1, 2022 -
On-Premise Installation & Upgrades
Published: Feb 27, 2018
0Feb 27, 2018 -
Why can't I run Deskpro using MSSQL?
Published: May 10, 2018
0May 10, 2018 -
Ports required for Deskpro
Published: Sep 26, 2018
0Sep 26, 2018 -
Preventing certain files from being replaced during an automatic update
Published: May 25, 2014
0Nov 9, 2017 -
PHP version
Published: Dec 5, 2012
1Dec 16, 2019 -
config.php problems
Published: Dec 5, 2012
0Nov 10, 2017 -
Missing extensions
Published: Dec 5, 2012
0Nov 10, 2017 -
Invalid php.ini directives
Published: Dec 5, 2012
0Sep 5, 2014 -
Database errors during installation
Published: Dec 5, 2012
0Nov 10, 2017 -
Creating cron job on Linux
Published: Dec 5, 2012
2Sep 2, 2021 -
Restoring after a stuck auto-update
Published: Jan 30, 2013
0Nov 9, 2017 -
Setting up a Windows Scheduled Task
Published: Jan 31, 2013
0Nov 9, 2017 -
Updating Deskpro to the latest build
Published: Mar 26, 2013
0Mar 20, 2019 -
Using Deskpro With nginx
Published: Apr 22, 2013
1Apr 10, 2019 -
Configuring URL Rewriting
Published: Jan 27, 2014
0Nov 10, 2017 -
Updating to New Admin (from a build before #327)
Published: May 21, 2014
0Nov 9, 2017 -
Server requirements
Published: Aug 3, 2015
3Nov 10, 2017 -
Configuring HTTP verbs on Windows IIS
Published: Jun 4, 2014
0Nov 9, 2017 -
Reverting to a previous build after an update
Published: Jun 13, 2014
0Nov 9, 2017 -
"Some HTTP methods are being blocked by your server" error
Published: Jul 25, 2014
0Nov 9, 2017 -
FastCGI errors on Windows
Published: Sep 4, 2014
2Sep 2, 2021 -
Can't change invalid upload_tmp_dir value
Published: Sep 4, 2014
0Nov 9, 2017 -
How do I enable SSL on Deskpro On-Premise?
Published: Sep 10, 2014
0May 30, 2019 -
Can I see the Deskpro source code?
Published: Apr 4, 2016
0Nov 9, 2017 -
Using a Unix socket to connect to MySQL
Published: Oct 2, 2014
0Oct 2, 2014 -
Delete all helpdesk data and reinstall Deskpro
Published: Sep 29, 2014
0Nov 10, 2017 -
"We could not detect the path to PHP. Be sure to use the real path to PHP for your server."
Published: Oct 2, 2014
0Nov 9, 2017 -
Moving from Deskpro Cloud to Deskpro On-Premise
Published: Nov 10, 2014
0Nov 10, 2017