With the Upscope integration, your agents will be able to screen share with customers during live chat, allowing for even more effective customer support. To set up this integration you can follow these simple steps below.
1) Head to Admin > Chat > Field and create a URL type field all you need to do is set a title
2) Head to Admin > User interface > Site Widget & Chat and open 'Add widget & chat to your site' in order to view the chat embed code. Then wrap the code with the Upscope Getwatchlink function as below:
3) Once this is saved, the screenshare link with will appear in the fields tab of the chat, using the URL field created earlier.
Using this link will ask the customer for permission to view their screen and once this is granted, the screen share will begin, using all the features of Upscope which you can read in further detail here.
If you would like to read more documentation about the Upscope integration please do view their article covering the process here.
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