How can I filter bounce messages? - Knowledgebase / Using Deskpro - Deskpro Support

How can I filter bounce messages?

Last updated: Mar 14, 2018 by Benedict Sycamore

Suppose one of your ticket email accounts is used as the reply address when you send out your company newsletter. As a result, incoming notifications about undelivered emails are being turned into tickets.

You could create a trigger to match these tickets, label them and mark them as spam.

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