Sort awaiting agent tickets by sub-status - Community / Feature Request - Deskpro Support

Sort awaiting agent tickets by sub-status Collecting Feedback

Dustin J. Albright

We have recently implemented our first sub status, and I'm noticing there is not option to sort by sub-status. I wanted a method to separate user issues from ongoing projects and requests so I added a sub-status under Awaiting Agent, but those tickets are now just sprinkled throughout my users help request with no way to sort them.

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Christian

acum 2 ani

This would also help with creating Filters with different sub-status

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New Feature Request

Author: Dustin J. Albright
Date Created: Jun 26, 2020
Category: Functionaility

Sort awaiting agent tickets by sub-status - Community / Feature Request - Deskpro Support

Sort awaiting agent tickets by sub-status Collecting Feedback

Comment (1)

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