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Sort awaiting agent tickets by sub-status - Community / Feature Request - Deskpro Support


Sort awaiting agent tickets by sub-status Collecting Feedback

We have recently implemented our first sub status, and I'm noticing there is not option to sort by sub-status. I wanted a method to separate user issues from ongoing projects and requests so I added a sub-status under Awaiting Agent, but those tickets are now just sprinkled throughout my users help request with no way to sort them.

Comment (1)

This would also help with creating Filters with different sub-status

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