Once you've added your Email accounts there are a number of options around how Deskpro will treat inbound and outbound Emails.
These can generally be set in Channels > Emails > Settings.
- Introducing Deskpro
- Emails
- Chat
- Set up Deskpro Messenger
- Messenger Setup for Web
- iOS Installation
- Android Installation
- Widget Preview Panel in Admin
- Chatflows Setup
- Chatflow Interactions Explained
- Routing Messenger Tickets to Agents
- Message Card Setup
- Help Center Card Setup
- News Card Setup
- Legacy Deskpro chat settings and how to recreate them in Messenger
- AI Chatbot Setup
- AI Search Setup
- Mapping Chatflow Interactions to Custom Ticket and User Fields
- Assigning Business Hours to Chat
- Authenticating users in Messenger using JWT
- Chat Setup
- Legacy Messenger Setup
- Set up Deskpro Messenger
- Voice
- SMS
- Twitter
- WhatsApp
- Facebook
- Instagram
- Reviews
- Creating Agents
- Agent Permissions
- Agent Teams
- Managing Agents
- Lite Agents
- Basic Help Center settings
- Brands
- Help Center Design
- Publish Settings
- Languages and Locales
- Departments
- Statuses
- Ticket Fields
- Ticket Templates
- Approvals
- Labels
- Satisfaction
- Billing and Time
- Snippets
- Tasks
- Problems and Incidents
- Ticket Locking
- Ticket Reference Codes
- Machine Translation
- Queues
- Triggers
- SLAs
- Escalations
- Search
- Lists
- FQL Guide
- Macros
- Interface Defaults
- Recurring Tickets
- Business Hours
- Agent Shifts
- Round Robins
- AI Configuration & Management
- AI Agent Productivity
- AI Customer Intents
- AI Sentiment Detection
- AI Data Sources
- User Management
- Usergroups
- CRM Fields
- CRM Sync
- Authentication and SSO
- Agent and User Authentication
- Understanding SSO Options
- Auto Agent
- Login Actions
- Multiple Usersources
- Filtering a Usersource
- Importing User Data
- Active Directory setup
- Microsoft Entra (Azure AD) SAML Setup
- Azure AD Open ID Connect
- LDAP Setup
- JSON Webtoken Setup
- SAML Setup
- OneLogin Setup
- Okta Setup
- Okta manual SAML
- Google+ Setup
- Google Workspace Setup
- LastPass SSO setup
- OpenID Connect Setup
- Agent Two-Factor Authentication (2FA)
- Advanced
- Apps
- Terminology
- Troubleshooting
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