Procurar Etiquetas - Deskpro Support
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How do I remove links to Deskpro from email notifications?
By default, if you have the Deskpro Portal enabled, user email notifications include links to allow ...
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Why aren't Community Channels showing up on my portal?
Question On the user portal, the Community section is showing up, but no channels are available to s...
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How can I run an email-only helpdesk?
Question: I'd like to have my users interact with the helpdesk by email only, with no use of the por...
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I'm having trouble with some of our portal missing
By default, the user web portal has tabs for Knowledgebase, Guides, News, Feedback, Downloads, Conta...
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Username Login for Users
On the portal page, it requires an email and password, but on the agent portal, it can be a username...
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Make it easier to find portal templates that have been edited in the new template editor
In the old template editor you could locate all the templates you'd edited by searching '*' as this ...
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Download Expiration Time
It would be nice if your downloads section had an option for expiration time. Setting files up to ex...
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Handle re-sizing Guide content better for different screen sizes
On the Portal, the width of the Guides doesn't adjust depending on the screen size. This means that ...
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Portal editor preview to render in a different tab
I'd like to be able to preview the changes I make to the templates in the User Interface portal edit...
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Improve the delay between New News Posts and New News email notifications
Modify the frequency for when News notifications go out e.g 15 mintues after etc and not the long de...
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End users can only see non-agent followers on tickets in portal
It would be great if end-users can only see non-agent followers on tickets in the portal, rather tha...
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Show open tickets count in portal sidebar
Currently the sidebar shows the count of all tickets of a user, including resolved and archived tick...
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Addition of a FORUM Module on the Portal
Hello, It should be nice having a Forum module :) Nico
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Force users to acknowledge Knowledgebase (KB) article suggestions are read before ticket are submitted
Right now, users can easily ignore reading of the KB articles suggested by Deskpro. Can you implemen...
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Be able to view feedback you or your agency has submitted
Toolkit group uses deskpro for their work orders. I am the administrator for my service, however ot...
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Adding custom tabs...
Any chance we can have an easy way of creating our own tabs to go alongside Knowledgebase, Download,...
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Mobile version of portal does not include a "lost password" link
[mobile issue only] We have embedded our ticket form into an external website. However, when someon...
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Turn a feedback in to a ticket
Not seen a way to do this but that would be really useful.
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Subscription to 'News catgeories' please!
A voluntary email subscription to news categories (channels) would be good to see in the same way yo...
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Secure emails & Customer communications
Helpdesk are a focal point for password resets, new account creation and many tickets contain confid...
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Email Template: "Comment Deleted" template is incorrect
We're running DeskPro #356.1. The 'Comment Deleted' template erroneously sends the user a 'Your comm...
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Make sort order and pre-select configurable in user's ticket overview
We’d like to configure the default values for the preselected view (in the dropdown) and the sort or...
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Better management of the categories
It would be nice to be able to : - change the parent of an existing category - give an existing cate...
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Multiple Organisation view access for certain Users
It would be nice for certain users to see tickets logged by other organizations. For an example, acc...
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Subscribe to News posts
Hello,<br /><br /> <br /><br /> Can you please add the ability for users to subscribe to the News se...
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Would like portal dropdown category lists to have the search feature
I would like the drop down selection categories in the portal to have the same search feature that t...
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Give Users Service (Support) Credits to use as part of their support contract
Add the capability for a support organization to allocate service or support credits a user can use ...
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Play a sound for a user when an agent answers a live chat
It should be great if you can add the feature to play a sound for the user when the agent answer in ...
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Tasks visible to clients (by agent choice) based on ticket
Currently tasks associated to a ticket are only set to visibility as public (viewable by agents) and...