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36 search results for "agents"

Away from Desk to disable Round Robin for Agent

Feature Request
Tue, 9th Jun 2015 9:42 am
Comments (4)

We have a situation where we dont want to keep logging in and out of Deskpro when a user e.g. goes t...
Add Agent that Receives Feedback as Follower on the Ticket

Feature Request
Mon, 7th Sep 2015 12:53 pm

It would be useful to be able to add the agent that received feedback from a user (through the "Sati...
Please add search articles by author

Feature Request
Thu, 17th Sep 2015 4:07 am

Please add an Enhancement / Feature to Searching / Sorting Tickets our Articles created by a particu...
Agent is not available for chats by default

Feature Request
Fri, 23rd Aug 2013 2:30 pm
Comment (1)

If there is an agent who only monitors other agents, or don't want to participate in chats at a...
Light agents

Feature Request
Mon, 2nd Dec 2013 6:23 pm
Comment (1)

I think it would be a great idea to create 'Light Agents' An agent that can view and manipulate tick...
Restrict agent permissions to Knowledgebase (KB)

Feature Request
Tue, 25th Feb 2014 9:50 am
Comment (1)

We would love the ability to restrict agent side permissions for KB articles (ie: some agents cannot...
Agent on vacation or out of working hours setting for agents

Feature Request
Tue, 17th Jul 2012 2:30 pm
Comments (14)

Could we look at creating a setting for agents to foward all tickets to another agent while they are...
Default Brand/Departments by Agent

Feature Request
Comments (2)

It would be helpful if there could be a default brand/default department setting for each agent in t...

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