Procurar Etiquetas - Deskpro Support
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Ability to change message order and date view in the helpcenter
Would like it to be an option for the user to change the message order-ie. to be able to choose whet...
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Stop logged in users from being able to edit their name in the ticket submission form
We would like to prevent logged in users from being able to edit their name in the ticket form. The ...
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New user interface - bug & request
Give an option to let the user choose if they want to display the answer box and the newest message ...
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Ability for organization managers to view and manage users linked to the organization on the portal
Currently you can use the 'Organization Manager' role to manage tickets linked to an organization. ...
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Improve Ticket Deflection
Expand Ticket Deflection to include Guides as well as Knowledgebase articles.
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Ability for customers to view ticket 'Status' in the user portal
We would like our customers to have an option to view 'Status' in their portal. We have 3 sub-status...
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Better visibility of absolute dates/times for tickets on user portal
On the user portal the date when a message was received is displayed, but in relative time (e.g. x h...
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When viewing a ticket in the user portal, add option to show all messages on one page (remove pagination)
Our customers would prefer to be able to see all ticket messages on one page when viewing their tick...
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Viewing tickets from different brands through the same portal
We have some users with tickets assigned to multiple brands. In some instances we would like users ...
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Make display fields translatable
Currently it's not possible to translate display fields. This would eb a really useful feature for ...
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Allow setting the main font family
Add a font family setting to replace the default font in the theme, rather than just the Sans Serif ...
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Ability to resize the subject section column
Currently it only displays the first 20 or so characters. I have to click the ticket to identify wha...
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Auto-save satisfaction ratings on the portal page
I'd like there to be a way to auto validate and save the value of the satisfaction survey that the ...
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Display user password rules on the Registration form before users try saving an invalid password
I entered some custom rules for the users passwords. It would be nice if those rules show before try...
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Submit Feedback via web portal
I want to ask about feedback that the user gives through the web portal.From what I know that user c...
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Make Adding a CC Easier for User
I am wondering if it is possible for the CC field on the user portal to auto populate with a list of...
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Show Sub-Status on Portal
We have added a sub-status and now want that status to show to the customer. This is not currently p...
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Download Expiration Time
It would be nice if your downloads section had an option for expiration time. Setting files up to ex...
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Print a ticket history on User Portal
Ability for a User to print a well paginated history of a selected ticket
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Interactive Troubleshooting Trees for the Portal
I would like to be able to create something like an interactive troubleshooting tree within DeskPro....
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Remove required fields
It would be helpful if you could remove built in required fields from the contact form. We use a nu...
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Show Parent Custom Fields for Articles
There is a parent-child relationship item in the custom field for articles. Parent information is no...
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Built-in department field
Currently, the titles of the default fields have static names. It would be great to be able to adjus...
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Add more filtering options for tickets in the user portal e.g. date filters
Often if a client has logged many tickets, it can take a long time for them to find specific tickets...
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Option to add labels or paths to the quick search results in the portal to make it clearer what product/category an article relates to
We'd like the option to add labels or paths to the quick search results displayed when completing th...