Procurar Etiquetas - Deskpro Support
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What are Escalations?
What are Ticket Escalations? When would I want to create an Escalation? An Escalation is a global a...
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Send email to Teams as well as individuals
Would be a nice feature to be able to email specific teams rather than just the agent team or specif...
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Reverting between Ticket escalation - Ticket on hold causes error
When creating a Ticket escalation, and using the "Ticket on hold" demand, all is good. But if you ch...
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Enable Escalation Trigger for Main Ticket Owner Only
Use case: send 'reminder' emails to a user about their open ticket after a certain 'awaiting user' t...
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Inconsistent Conditions Between Escalations and Triggers
Update Actions and Criteria for Escalations and Triggers, so the same options are available across t...
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User accounts to be disabled/deleted after a certain amount of time/specific criteria (ie. 1 year after last login)
A way (eg. escalation) for user accounts to be deleted/disabled from the system depending on a conf...
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Define working hours for escalations
Hello, it would be nice to be able to define working hours for escalations, similar to SLAs
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Creating a trigger to later the way users receive agent reply triggers
Currently we have clients who do not want to use the portal but just email us. Some of our clients h...