Procurar Etiquetas - Deskpro Support
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I'm having trouble with emails sent via eBay not linking to original tickets
Question: Some emails to my ticket email accounts are sent via eBay. Deskpro sometimes creates a ne...
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Can I use Deskpro automation for integration with JIRA?
The updated JIRA integration app adds support for creating triggers that respond to JIRA events and ...
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I'm having trouble adding agent names to the body of user notification emails
Users receive email notifications when your agents reply to their tickets (or make a new ticket on t...
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I'm having trouble getting JIRA-related triggers to work
Question: I've installed the new JIRA app within Deskpro and set it up. I notice that there are som...
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How can I set different SLA response times for weekdays and weekends?
Question: How can I set up an SLA with different response times for weekdays and weekends? Answ...
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Why are agent notes being included in email threads?
Question: When I look at a notification email, why are previous agent notes being shown? I thought ...
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I'm having trouble with an error: "rejected (from_gateway_address)"
Question: In the incoming email log I'm getting “rejected (from_gateway_address)” errors. What do t...
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What are the default triggers for?
Your helpdesk comes with default triggers which carry out basic helpdesk processes like: Sending an...
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How do I stop agent names appearing in the 'From:' field of emails?
Question: When users receive email notifications about their tickets, the From: name on the email i...
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How do I translate a custom phrase?
Question: I've created a custom phrase, but my helpdesk uses multiple languages, and the agent inte...
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What resources are available for teaching agents to use Deskpro?
When you add a new agent to your helpdesk, the agent is automatically emailed a copy of the Agent Qu...
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How do I bulk delete tickets?
Question I have a lot of tickets that I want to get rid of. Bulk deleting them from the agent inter...
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How do I set up a new user registration form?
Some organizations need new users to complete a form to provide information, agree to network polici...
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I'm having trouble getting embedded videos to work correctly
Question: My agents used to be able to embed videos in Knowledgebase articles. Now, when they try t...
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How can I best manage out-of-office agents accounts?
This article has some suggestions for handling an agent going on vacation. Out of Office replies...
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How do I delete all my test tickets?
Question: While I was trying out Deskpro during my trial, I entered lots of fake test data. Now I wa...
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I'm having trouble with getting CAPTCHAs every time I try to log in
If you have multiple agents logging in to Deskpro from the same IP address, Deskpro's login rate lim...
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Deskpro Pricing
The most up-to-date details regarding Deskpro pricing can be found on the pricing page. Pricing is ...
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Setting up a Custom Email Address with Deskpro Cloud
How would I use a Custom Email Address? Your Deskpro Cloud Helpdesk provides built-in Email Acco...
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What is an agent?
An agent is a member of your organization who uses your helpdesk, and has an account that lets them ...
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How many users can I have?
Deskpro pricing is based on the number of agents (the people that provide support) you have in your ...
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I'm having trouble with Active Directory authentication
Verify your service account and Base DN Use a tool such as the Active Directory Explorer from Micro...
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Can I import data from other systems or helpdesks?
We know how important your data is; data portability is part of our company's core values. The Deskp...
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How do I nominate users to manage an organization's tickets?
The organization managers feature allows specific people to oversee all of the ticket happenings for...
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What documentation is available for Deskpro?
To quickly start using your helpdesk, follow the Getting Started article series. This will show you ...