Skip to main content

How do I automatically increase ticket urgency on tickets from organization managers? - Base de Conhecimento / Using Deskpro - Deskpro Support

How do I automatically increase ticket urgency on tickets from organization managers?

Authors list

If your agents are using the CRM app to record which users are managers of their organizations, you could use this information to increase the urgency of managers' tickets:

 

Note that the trigger makes the ticket more urgent if the user is a manager, or belongs to the VIPs usergroup. It increases the urgency by 5, up to a maximum of 10.

Útil Unhelpful

33 of 66 people found this page helpful

Adicionar comentário

Please log in or register to submit a comment.

Need a password reminder?