Comentário - Deskpro Support

Title

Status change

Comentários?

Activity

Report Unassigned Tickets on Dashboard

… Report

0

KB articles ordered by publish date, oldest on top

… Report

0

Configurable Look&Feel of Agent sight

… Report

0

Auto assign agent and team once you open the ticket

… Report

0

Change or improve default publish editor for more advanced edits

… Report

0

Default Option: Forward as a New Ticket

… Collecting Feedback

0

When opening a ticket, make the view jump to the top of the last message

Collecting Feedback 3mos Report

0

Support multi language in the mobile apps

In Development 38s Collecting Feedback

0

Show the full hierarchy of custom fields in dpql report output

… Collecting Feedback

0

Support & Integration for Calendly Scheduling

… Collecting Feedback

0

Ability to add a value to, or remove a value from, a category-like field

… Collecting Feedback

0

Saving attachments fails without indication when the virus scanner interferes

… In Development

0

DeskPro Variables for Snippets

… In Development

1

Modifiable robots.txt file

… Collecting Feedback

0

Ticket filters with 'OR' logical condition

Report 3sem Collecting Feedback

0

Disable transcript download

… In Development

0

Converting Chats to Tickets automatically

… In Development

0

Option to create page sections with H2 and H3 in Guides

In Development 13s Collecting Feedback

0

Call Tickets - Show Local Time, if TZ is different from Agents

Report 5min Collecting Feedback

0

Let agents confirm certain urgency levels

Report 1sem Collecting Feedback

0

Have the option to make snippets not case sensitive

In Development 1min Collecting Feedback

0

Date range field

In Development 1min Collecting Feedback

0

Manager access to child organization tickets

… Collecting Feedback

0

Enable smart-parsing of emails forwarded into the helpdesk by users

In Development 1min Collecting Feedback

0

Hyperlinks in "busy" message in chat

… Collecting Feedback

0

The ability to 'enable subject matching' on specified domains only

In Development 3d Collecting Feedback

0

WHMCS App

… Collecting Feedback

0

Integrating Deskpro with Google Cloud Search

… Collecting Feedback

0

Sync Deskpro contacts to Outlook

… In Development

1

The ability to see sites a user was on before they start a chat

In Development 1min Collecting Feedback

0

Ability to resize the subject section column

Report 56min Collecting Feedback

0

Disable / Enable individual keyboard shortcuts / commands

… In Development

0

Improve the Messenger API

… Collecting Feedback

0

Allow setting the main font family

Report 1h Collecting Feedback

0

Make display fields translatable

In Development 59min Collecting Feedback

0

Cursor always on top when scrolling one page further in the ticket view

Report 26min Collecting Feedback

0

Different captcha rules for 'guests' and 'users'

Report 2min Collecting Feedback

0

Repeating Task or Ticket

In Development 2m Collecting Feedback

2

Link Articles and Guides to Ticket?

In Development 1min Collecting Feedback

0

Link to articles and guides in ticket replies?

… In Development

0

Agent Instigated Chat

In Development 14s Collecting Feedback

1

agent assign for linked tickets created from a forward

In Development 5min Collecting Feedback

0

Overriding Chat Widget Settings using custom departments.

… Collecting Feedback

0

Option for admin not to send email when updating agent password.

In Development 31s Collecting Feedback

0

Allow users under specific domains to register themselves

In Development 45min Collecting Feedback

0

Report row limit

In Development 6s Collecting Feedback

2

Determine how often agents send emails when creating ticket in agent interface

In Development 3m Collecting Feedback

0

Increase hit_record table to hold more than 7500 records

In Development 3m Collecting Feedback

0

Send a notification if an attachment is stripped out of an incoming email due to disabled file types.