Deskpro Support
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Auto Save Knowledge base articles
I keep accidentally losing article that I worked on and it's very frustrating. can you have a featu...
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New Article Notification
Can you please add a notification option for when a new KB article is created. This would be a very ...
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Content v2 API POST for Articles/Downloads
I'm liking the V2 API you are working on. I adjusted most of my code to work with it, but I have one...
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Internal notes/comments (only for agents) in an article.
Hi, sometimes we need to create a note/comment to an article which is only for our agents. For examp...
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Allow users to leave feedback after rating an article
It would be nice if users would be able to leave feedback after rating an article, because this woul...
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Better management of knowledge base articles across multiple brands
Currently if you want the same KB article to appear for multiple brands on the portal, you need to c...
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Change author of articles
Either by API or within the agent interface, we need to change the author of articles without deleti...
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Clicking on anchors within articles in the Agent interface doesn't work
When clicking on an anchor from within an article in the Agent interface, a new window is opened and...
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Add the option to Insert an article into a ticket with the Article title as the text, rather than inserting the full URL.
We'd like to be able to insert the link to the KB article with the article title as the text and the...