I'm having trouble with being redirected to the wrong helpdesk address - Baza Wiedzy / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: I'm having trouble with being redirected to the wrong helpdesk address

I'm having trouble with being redirected to the wrong helpdesk address

Ostatnia aktualizacja: 24 sie 2023 przez James Godwin

Question:

I changed the IP or custom domain for the helpdesk. Now, when I try to visit the portal or the agent interface, I get redirected to the wrong address. How can I fix this?

Answer:

You should be able to access the admin interface at /admin on the new address. Go to Admin > Setup > Settings and update the Helpdesk URL setting.

Przydatne Nieprzydatne

48 na 90 osób uznała tę stronę za przydatną

Dodaj komentarz

Zaloguj lub zarejestruj się, by złożyć komentarz.

Autor(ka): Ben Henley
Creation date: 4 maj 2016
Last update: 24 sie 2023
Publish date: 4 maj 2016