Przejdź do głównej treści

Can one user from an organization see all that organization's tickets? - Baza Wiedzy / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. Consider upgrading to Deskpro Horizon

Can one user from an organization see all that organization's tickets?

Lista autorów


Note

You are browsing the Legacy version of this article. For the current version, see: How do I nominate users to manage an organization's tickets?

Question

I have multiple users for one organization.  How can I have one of those user accounts be a main/master account that can view all open and resolved tickets for that organization?

Answer

You can do this with the Deskpro organization managers feature. You can make a user a manager from the agent interface, either in the organization record or the user's record. See the agent manual for details.

Screen-Shot-2016-11-16-at-11.35.02.png

Screen-Shot-2016-11-16-at-11.31.19.png

Organization managers can see all their organization's tickets by logging into the portal, and they can also choose to automatically join all the tickets as a CC'd user from the portal Edit your profile page.

Screen-Shot-2016-11-16-at-11.31.47.png


 


Przydatne Nieprzydatne

38 na 66 osób uznała tę stronę za przydatną

Dodaj komentarz

Zaloguj lub zarejestruj się, by złożyć komentarz.

Potrzebujesz przypomnienia hasła?