Hopp over til hovedinnhold

List of tickets that haven't had an agent reply in over 24 hours - Kunnskapsbase / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: List of tickets with no agent reply in over 24 hours

List of tickets that haven't had an agent reply in over 24 hours

Forfatterliste

Creating a list of tickets that have not had an agent reply in over 24 hours is a good tracking tool.


To generate this list, a report can be created using the DPQL format below:


SELECT tickets.id, tickets.subject, tickets.agent, tickets.status

FROM tickets

WHERE tickets.date_last_agent_reply < (NOW() - INTERVAL 24 HOUR) AND tickets.status = 'awaiting_agent'


The resulting table should look like this:

Til hjelp Ikke til hjelp

5 av 6 personer syntes denne siden var til hjelp

Ny kommentar

Logg på for å registrere eller sende inn en kommentar.

Trenger du en påminnelse om passord? '