Macro Action - Set No Agent Team - Community / Feature Request - Deskpro Support

New Feature Request

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Macro Action - Set No Agent Team Finished

Will Polley

Please extend the "no team" option from ticket triggers to macro actions. This would be very helpful in department transfer situations.

Offisiell respons '

Lara Proud

Hi Will, thanks for the suggestion this action has been extended to Macros to enable easier ticket transfers. To use a Macro to set no team you need to configure the action "Set Agent Team" and select "Unassign".

New Feature Request

Forfatter: Will Polley
Creation date: 5. jul. 2016
Last update: 30. nov. 2023
Publish date: 5. jul. 2016
Category: Automations

Macro Action - Set No Agent Team - Community / Feature Request - Deskpro Support

Macro Action - Set No Agent Team Finished

Offisiell respons '

Etiketter