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Snippet variables now support more custom fields - News / Product / Product (Agent) - Deskpro Support

Feb 14 2023

Snippet variables now support more custom fields

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We’ve added support for more custom field types to be inserted as variables when using Snippets.

Snippet Variable Insert.pngSo you can now create a Snippet with variables that will insert different field types. The following list details the different field types and the values that can be inserted:

  • Single-line Text

  • Multi-line Text

  • Number

  • Select

    • Single-select

    • Multi-select

  • Toggle

  • Date

  • Date & Time

  • Hidden

  • URL

  • Currency

  • File

To see what values will be inserted into the message when using the variable, see the Snippet Variable section of the Agent Guide.

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