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Help Center
Knowledgebase
Knowledgebase
Getting Started
(25)
1) Organize your Helpdesk into Departments
Overview of the Agent Interface
How can I stay up to date with Deskpro?
2) Add Agents to your Helpdesk
Deskpro Mobile App
View all articles in Getting Started
Horizon Migration
(5)
Upgrading to Deskpro Horizon: A Guide for Admins
Upgrading to Deskpro Horizon: A Guide for Agents
Upgrading to Horizon On-Premise: A Guide for Admins
How to upgrade your Deskpro On-Premise to Horizon
Introduction to the On-Premise Controller (OPC) for Sysadmins
View all articles in Horizon Migration
Using Deskpro
(215)
How do I set up an email account for outgoing messages only?
I'm having trouble with outgoing email
How do I send a different auto-reply to new users?
How do I use the filter pane?
I'm having trouble with my portal chat tab
View all articles in Using Deskpro
Sales, Billing & Consultancy
(45)
Where will my data be hosted?
Can you host my Cloud data within the EU?
Deskpro Privacy Policy
Deskpro Terms of Service
Can Deskpro upgrade my on-premise instance on my behalf?
View all articles in Sales, Billing & Consultancy
Developer & Reporting
(98)
What do I use in a query to retrieve the email address of ticket users?
Displaying ticket messages in a report
Can I include Satisfaction survey results in my reports?
Retrieving user hostname information in reports
Summing ticket charges
View all articles in Developer & Reporting
Deskpro Legacy
(188)
Setting up a Custom Email Address with Deskpro Cloud
How do I enable logging for incoming email processing?
How do I reset an admin password in Deskpro On-Premise?
How do I disable automatic error logging?
Preparing your Deskpro v5 instance for migration to Deskpro Horizon
View all articles in Deskpro Legacy