Search Labels - Deskpro Support
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Why do all users seem to have the same IP address?
Question: All users accessing the helpdesk seem to come from the same IP address. For example, when...
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Can I import data from other systems or helpdesks?
We know how important your data is; data portability is part of our company's core values. The Deskp...
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Allow users under specific domains to register themselves
It would be helpful if we could enable user self-registration for specific domains. Specifically we...
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Set replies from specific users as internal notes (via a trigger)
It would be helpful if we were able to set emails from specific users as notes via a trigger. We ha...
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Disabling multiple users at once
I have an organization which we no longer support within Deskpro. However it has 906 users, so it ...
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I want to be able to create a user while creating a ticket on the Mobile App
In the WebApp it is possible to create a new user while creating a new ticket. The MobileApp doesn't...
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Customizable Ticket Reference for Departments
We have a couple of departments and would like to be able to have unique ticket references for each ...
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Allow the built-in contact fields in the CRM to be required fields which can be added to the user registration form.
We'd like to make the built-in CRM fields like postal address, zip-code, phone number etc. mandatory...
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Sync AD user info
I'd like the ability to sync ad users info through the ticket system so we can pull that info by cli...
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Make custom user and organisation fields available in list views for persons/organisations
when displaying a list of tickets i can select custom user fields as additional columns. for some re...
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Customizable formatting of postal address for persons and organizations
Currently the postal address block is formatted, so that the town is shown before the zip code. This...
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Manuals for Users about how they can use the Deskpro User Portal
It would be useful to have User Manuals available. When new customers who havent used a helpdesk bef...
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User-selectable Date/Time representation, and/or switch based on age
Currently, date/time representation is only switchable between relative and absolute for everybody u...
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Elastic search specific a a particular user/organization
We are trying to come up with ways to find specific issues/information in a client's history more qu...
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Extended permission scheme for users
At the moment there is an all or nothing approach for user permissions. You either have no permissio...
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Properly retain global search order selected by user
The search order for the global (ElasticSearch) option should be retained. We usually set this to "...
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Make user registration fields more available for user
Once registered and clicking on the "Your Account" have the fields available for the user to fill in...
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List of user Downloads through the REST API
A number of teams in our organisation would like to access a list of all users (names and email addr...
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Sort Replies in User Interface
Rackspace has a feature in their user interface for tickets that allows the user to 'go to the last ...
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Change the colour of the Ticket Lock notice when ticket locked by another user.
When a ticket is locked: 1. If the ticket is locked by the current user, show the lock message at th...
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Allow Users to modify (edit & delete) their Comments
Currently, Comments posted by Users are read-only. This means it's not possible for them to correct ...
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One customer with several organizations
I consider it is interesting the option that one customer can have several organizations, for exampl...
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Include user message in SLA alert email
We have recently begun using SLAs and would like to be able to include the user's message in the war...
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Sort order and first and last buttons
Please put a field on the user interface that is only visible to organization managers. Maybe a chec...
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Replace the main user by the first person in CC
Sometimes we want to delete the main user and replace him by the person in CC. For now, we change t...
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Make sort order and pre-select configurable in user's ticket overview
We’d like to configure the default values for the preselected view (in the dropdown) and the sort or...
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Multiple Organisation view access for certain Users
It would be nice for certain users to see tickets logged by other organizations. For an example, acc...