Search Labels - Deskpro Support
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A setting that prohibits multiple display of tickets
When you select a ticket on the screen, you can display multiple tickets in tab form. However, if mu...
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Add the option to Insert an article into a ticket with the Article title as the text, rather than inserting the full URL.
We'd like to be able to insert the link to the KB article with the article title as the text and the...
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Add the "Automatically close ticket tabs when" option in the Admin settings so it can be set for all agents at once
We'd like to administratively adjust agent preferences--present and future--so that they will have t...
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Add a setting to require users to provide a comment in the satisfaction survey
We want to customize the satisfaction survey so that if a user/customer gives negative feedback (unh...
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Merged tickets should leave the order number of the merged ticket as a comment
I would like the order number of the previously merged ticket to be displayed as a comment once merg...
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Auto-start and stop charge-timer when ticket is in and out of focus
Sometimes is easier to have several tickets opened at once. However, if you have enabled the "Automa...
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Ticket forward notification
Please put the "this message was forwarded" notification on top of the message. We face long message...
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Create a new sort order for "Date of last agent activity" (so agent notes are included)
It would be great to either include agent ticket notes in "Date of Last Agent Reply" or create a new...
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Ticket creation date should be that of email receipt date
Using our Outlook mailboxes, our agents frequently drag and drop emails from their personal accounts...
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Changing the font family-color of the chat/ticket widget.
The feasibility of changing the font in site chat widget
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Add 'create feedback' on context menu from within a ticket
At the moment you can create an article if you are in a ticket, but you can't create a feature reque...
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Better naming of embedded images
When a ticket is created throught he email gateway and the email's body contains embedded images, th...
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Download ticket as PDF without agent notes
It is currently possible to download an entire ticket as PDF. I find this very useful in some situat...
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Separate SLAs in Ticket overview
Please don't output all SLAs of a Ticket as one string, but rather use a comma to separate them.
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Possibility to add files to a reply or a note when they are edited (like when i create them)
Hi, if I create a ticket, a replay or a note, I can add files to it. Wen I have to edit them, than t...
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Show number of replies by Agent or by User in the ticket overview
It would be nice to be able to show the number of agent replies a ticket has (and maybe also how oft...
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Emphasize Ticket Categories/Types
Currently tickets categories are just an optional field. We have had good experiences with Issue Typ...
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Message ordering in split interface to match message ordering in ticket interface
It would be nice if the order of the messages in the split ticket interface matched the ordering set...
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Column Resizing (Agent)
I would request that we have the ability to either set the size or dynamically resize the columns in...
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Previous tickets tab
There should be a tab in the ticket window for 'Previous Tickets' that will show you a list of all t...
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Show Deskpro ticket status in JIRA
If possible, the status of the linked Deskpro ticket should be displayed in JIRA, just like other li...
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Filtering/sorting for organization/user tickets lists
It would be helpful to know what the default sorting for an organizations tickets are. It doesn't se...
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Option to move add time controls on Tickets to top of section
On a ticket with a lot of time added / tracked, the number of entries can move the controls to start...
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Organization/Ticket List would like more information on list
When looking at past tickets listed for an organization I would like to be able to see more: Perhap...
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Minor change for email details display drop down from ticket time location
Right now hovering over the ticket time, will display the time of the email but more importantly who...