Search Labels - Deskpro Support
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Ability to disable sending chat transcripts to users
We'd like to have the ability to turn off chat transcripts for all chats. This currently is unavaila...
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Chat fields required to help with chat reporting
Would it be possible to prompt agents that have finished a chat to fill in the fields that are defin...
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Admin able to sign agents out of chat
Prior to the major Deskpro upgrade, the system provided an admin with the ability to sign into the A...
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Disable agent's automatic signing to chat
We would like to have an option that would indicate whether the specific agent should be (like it is...
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Changing the font family-color of the chat/ticket widget.
The feasibility of changing the font in site chat widget
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Allow blocking of domains at chat level
We would like to block certain domain elements from using the chat request / have domain validation ...
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Add ability to select certain times of the day for chat to be available.
I would like to have the ability to set hours for chat to be on and off.
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More positions (and other options) for the chat widget
Hi, at the moment I can only choose between bottom right and bottom left. I am not able to place t...
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Automatic transfer of chat transcript to an specific agent's ticket pool or email
Hello, I work at Leddartech (leddartech.com) and we use Deskpro as our main support tool. A lot of ...
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Noises for notifications for tickets or IM
Feature that allows the user to turn on a visible; or Audible Notification - just like chat - when a...
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Selecting between Chat & Ticket in website widget
When clicking help button, it is recommended to select whether you want to start chatting or create ...
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Make the chat/ticket widget editable e.g allow Google Tag Manager to be installed
An example use case is when you are using Google Tag Manager for goal tracking purposes and currentl...
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Only the pictures of members of a chat department should be used on the proactive chat box
At the moment, the pictures look to be selected randomly across agents connected to the agent interf...
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Triggers based on chat
Currently you can only make triggers based on new/updated tickets. I would like to have triggers tha...
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Improvements for the chat feature.
Hi, a couple of month ago we tried a chat solution (tawk.to) to see if and how our customers will u...
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A more mobile friendly version of live chat
We'd like a more mobile friendly version of the chat function.
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Public chat history should be visible to agent handling the ticket that was created from it
At the moment, chat history can only be viewed by agents that are members of the same chat departmen...
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Change chat widget status based on available agents.
Backend ability to enable live chat status text when agents are online, and change the status text w...
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Ability to add company logo to chat widget
Option to add logo to customize branding of chat widget further e.g instead of agent name/title add ...
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Ability to disable or turn off the "Upload a File" feature in chat
We need an ability to disable all Add or Upload file features, as part of effort to prevent potentia...
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Insert KB article into Chat
Looking for the ability to insert a KB article link or the entire content of a KB article into a cha...
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Ability to redirect chat depending on the Agent language
I have english only and french only agents, I would like them to not receive external Chat request t...
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Expose online/offline status by department in live chat
Ability to determine the online/offline status of a department using javascript. This would allow us...
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XMPP support for Live Chat
It would be great to allow agents to interact in live chats via their regular IM client using XMPP. ...
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Agent is not available for chats by default
If there is an agent who only monitors other agents, or don't want to participate in chats at a...