Troubleshooting
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Deskpro "server info" pages
Published: 16 Aww 2016
010 Nov 2017 -
Using Deskpro With Galera Cluster
Published: 05 Jan 2015
010 Nov 2017 -
Checking for mail more frequently than once per minute
Published: 27 Apr 2015
009 Nov 2017 -
CAPTCHAs not accepting correct responses
Published: 02 Ġun 2015
002 Ġun 2015 -
Can't access /reports/ on IIS
Published: 26 Ġun 2015
009 Nov 2017 -
SSL Errors during upgrade
Published: 14 Lul 2015
010 Nov 2017 -
Fatal Swift.php error
Published: 24 Lul 2015
010 Nov 2017 -
I renewed my On-Premise license and entered it, but Deskpro still says the license is expired
Published: 01 Ott 2015
008 Nov 2017 -
"401 SOAP client returned status of 401" error
Published: 04 Fra 2016
010 Nov 2017 -
My helpdesk is showing the installer again
Published: 08 Fra 2016
010 Nov 2017 -
I'm having trouble with an error: "imap_open() error" in logs
Published: 19 Fra 2016
014 Mar 2018 -
How to inspect AJAX requests with Chrome tools
Published: 01 Mar 2016
110 Nov 2017 -
Why is my Deskpro On-Premise installation not accounting for daylight savings time?
Published: 07 Apr 2016
010 Nov 2017 -
I'm having trouble with IMAP SSL certificate errors
Published: 03 Nov 2014
014 Mar 2018 -
Installation error during "Verifying the URL" step
Published: 03 Ott 2016
010 Nov 2017 -
Updates do not appear or automatic updater cannot download updates
Published: 06 Ott 2016
010 Nov 2017 -
Configure a proxy server for HTTP requests made by Deskpro
Published: 26 Ott 2016
106 Lul 2021 -
Clone a production helpdesk to a secondary test instance
Published: 16 Nov 2016
009 Nov 2017 -
How do I clean up old installations of Deskpro?
Published: 18 Nov 2016
010 Nov 2017 -
Where can I find my License Key file?
Published: 22 Nov 2017
001 Apr 2019 -
Fixing your database schema
Published: 08 Ġun 2018
011 Jan 2019 -
How Deskpro uses POP3
Published: 15 Aww 2018
015 Aww 2018 -
Providing us access to your Deskpro server that is behind a firewall (Linux)
Published: 20 Nov 2018
020 Nov 2018 -
Restore missing default avatars
Published: 22 Nov 2018
022 Nov 2018 -
[Expert] How do I increase disk space on my Deskpro VM Appliance?
Published: 21 Aww 2020
017 Ġun 2021 -
502 Bad Gateway error
Published: 26 Ġun 2014
126 Ġun 2014 -
How do I reset an admin password in Deskpro On-Premise?
Published: 18 Set 2012
018 Diċ 2018 -
How do I disable automatic error logging?
Published: 18 Set 2012
010 Nov 2017 -
Disable clean URLs
Published: 11 Diċ 2012
011 Diċ 2012 -
How to debug cron
Published: 12 Diċ 2012
019 Nov 2018 -
Disable Suhosin
Published: 17 Diċ 2012
002 Set 2014 -
I get "File not found" errors when trying to download attachments
Published: 18 Fra 2013
010 Nov 2017 -
How do I enable logging for outgoing email?
Published: 07 Mar 2013
013 Mar 2018 -
Warning emails about "cron has been active for X minutes"
Published: 15 Aww 2013
010 Nov 2017 -
Using Amazon S3 for storing binary data
Published: 18 Fra 2014
009 Nov 2017 -
License error after importing Zendesk data
Published: 02 Ġun 2014
110 Nov 2017 -
Generating a server report file
Published: 10 Ġun 2014
006 Aww 2018 -
I've lost admin permissions and I'm locked out of Deskpro On-Premise
Published: 26 Ġun 2014
010 Nov 2017 -
How do I enable logging for incoming email processing?
Published: 18 Set 2012
019 Nov 2018 -
Download errors when running from behind a proxy: internal hostname being used
Published: 26 Ġun 2014
010 Nov 2017 -
Switching from database to filesystem storage or back doesn't change database size
Published: 26 Ġun 2014
009 Nov 2017 -
Why do all users seem to have the same IP address?
Published: 09 Lul 2014
010 Nov 2017 -
Server error messages when opening tickets, with PHP "Allowed memory exhausted" errors
Published: 24 Lul 2014
029 Mej 2019 -
MySQL "writing file" error
Published: 18 Aww 2014
009 Nov 2017 -
What is Deskpro On-Premise?
Published: 08 Set 2014
009 Nov 2017 -
I'm having trouble being locked out of my helpdesk by IP whitelisting
Published: 10 Set 2014
014 Mar 2018 -
'Unable to allocate memory for pool' error
Published: 15 Set 2014
010 Nov 2017 -
How can I change the new chat notification sound?
Published: 23 Set 2014
009 Nov 2017 -
Making a test version of your helpdesk
Published: 27 Ott 2014
008 Ott 2019 -
I'm having trouble with an error: "PHP IMAP extension"
Published: 03 Nov 2014
014 Mar 2018