Search Labels - Deskpro Support
5 search results for "working hours"
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Working Hours for ticket triggers and escalations
Currently I have triggers set up to place tickets on hold and prevent agents from escalation notific...
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Ability to have different working hours for different days of the week
At present in Deskpro you can set the working hours but you can only set one set of times and select...
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Have Working Hours only as well as Total Hours accessible via Reporting
I am trying to create a report to measure the number of working hours a user has been waiting. Howev...
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Testing for Office Hours in Templates
There is currently no way to test for office hours in templates. This would be very useful so you co...
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Allow a ‘minimum business days’ configuration of date picker
Factor ‘Valid week days’ into the ‘Valid dates’ before/after calculations. Currently the before/aft...