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Tickets Closed with One Response - DPQL Reports - Deskpro Support


Tickets Closed with One Response Report

If you would like to report which tickets have been closed with one message from the agent you can use the DPQL below:

SELECT, tickets_messages.ticket.subject
FROM tickets_messages
WHERE tickets_messages.ticket.count_agent_replies = '1' AND tickets_messages.person.is_agent = 1 AND tickets_messages.date_created = %LAST_WEEK% AND tickets_messages.is_agent_note = 0
SPLIT BY tickets_messages.person
ORDER BY tickets_messages.date_created 

This will split the results out by each agent and show details for each ticket that was quickly resolved by the agent. 

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