Be able to create multiple agent groups for ticket assignments and restrict them - Community / Feature Request - Deskpro Support

Be able to create multiple agent groups for ticket assignments and restrict them Collecting Feedback

Gerry Hooper

We would like to have the option of creating multiple Agents lists/groups for other Agents to choose from. For example, Agents in Group 1 will only have the option of assigning tickets to Agents in Group 2, etc. They would not be able to see any other Agent not in that group. Thank you.

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New Feature Request

Author: Gerry Hooper
Date Created: Nov 24, 2015
Category: People

Be able to create multiple agent groups for ticket assignments and restrict them - Community / Feature Request - Deskpro Support

Be able to create multiple agent groups for ticket assignments and restrict them Collecting Feedback

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