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Bug Report Design Feedback
Submit Feature Request
Bug Report Design Feedback
Community
Community
Submit Feature Request
Bug Report Design Feedback
Likes
Title
Status
Comments
Activity
2
Option to update the brand of a published article or topic
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0
3
Display the name of linked topics to agents editing the topic when content links are being used in Guides
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24
Next reply time on an SLA
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3
1
Option to translate contents of custom "Display" field
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0
1
Link Glossary to Guide Topics
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0
2
Make it easier to add add/manage content links in Guides
Collecting Feedback
1
1
Call a webhook in the criteria section of a trigger
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0
1
Wildcards for email domain association
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1
API Regex pattern search
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3
Cursor always on top when scrolling one page further in the ticket view
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3
Add a message number to the ticket view on the customer Help Center
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0
5
Different captcha rules for 'guests' and 'users'
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0
0
IT Support Manager
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4
Sorting Macros
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8
Have all permissions disabled when creating a ticket department
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2
9
Repeating Task or Ticket
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2
57
Structured report permissions
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0
73
Bulk-Remove Users
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3
15
Link Articles and Guides to Ticket?
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0
30
Changing Type for Custom Fields
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0
26
Mass change ticket owner
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0
7
Force ticket matching on ref. code in subject
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2
20
Action codes for time log and billing
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34
Round Robin Permissions
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3
26
Add more date variables to make it easier to create Quarterly reports
Collecting Feedback
1
46
Viewing tickets from different brands through the same portal
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0
59
Restrict the Agent and Agent Teams that can be selected in the ticket assignment drop-down menus
Collecting Feedback
2
21
Share Hidden Flags
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0
19
Insert KB article link/content into ticket if the search is used
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21
Mass Update Existing Users Language with Trigger
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22
Show more than 50 tickets in the ticket overview
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32
more triggers in CRM
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1
27
Preferred Organization Language
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2
33
I want to be able to customize the default Follow Up action type
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1
27
New line in chat text
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0
20
Simplify the values for the built-in Timezone field
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29
Making Agent Notes more Visible in Emails
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28
Allow User to see Agents Following Ticket
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23
Pending article notifications
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0
37
Agent Instigated Chat
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1
32
Icons for brands
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0
21
Option to subscribe all agents to the Knowledgebase
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21
Lookup Fields and Phone Validation
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0
24
Edit Warning Box
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48
Username Login for Users
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2
25
Filter Notifications
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0
23
When viewing a ticket in the user portal, add option to show all messages on one page (remove pagination)
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17
Better visibility of absolute dates/times for tickets on user portal
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23
agent assign for linked tickets created from a forward
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25
Change default selection in chat dropdown?
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0